Privacy Policy

This Privacy Policy explains how Hammer ("Hammer", "we", "us") collects, uses, and protects your information when you use the Hammer Client Portal mobile application (the "App"). The App is provided for Hammer's customers to follow and manage their custom furniture projects. By using the App, you agree to the practices described here.

1. Information We Collect

We collect only what we need to identify you, link you to your order, and provide the service:

• Phone number — used to sign you in with a one-time verification code (OTP) and to match you to your existing Hammer order(s).
• Name — shown to personalize your experience; taken from your Hammer order or entered by you.
• Project information you provide — answers to project questionnaires and any inspiration photos, room photos, or drawings you choose to upload.
• Order and project data — details of your orders, project stages, milestones, documents, and payment status, synchronized from Hammer's order-management system.
• Notification token — a device push token, only if you enable notifications, so we can send you project updates.
• Basic technical data — limited app and device information used to operate the service reliably and diagnose problems.

2. How We Use Your Information

• To verify your identity and sign you in securely.
• To show you your projects, their progress, milestones, photos, documents, and payment status.
• To let you submit new project requests and communicate with Hammer.
• To send you updates and notifications about your project (for example, when a design is approved or production begins).
• To operate, maintain, secure, and improve the App.

3. How Your Information Is Shared

We do not sell your personal information. We share data only with service providers that help us run the App, and only as needed to provide the service:

• Cloud backend & storage provider — hosts our database, authentication, and your uploaded files securely.
• Order-management system — the source of your order and project information.
• SMS provider — delivers your one-time sign-in codes.
• Push notification provider — delivers notifications to your device (only if enabled).
• App distribution platforms — Apple App Store and Google Play, when you download or update the App.

We may also disclose information if required by law or to protect the rights, safety, and security of Hammer, our customers, or the public.

4. Data Security

We protect your information using industry-standard measures, including encryption of data in transit, access controls that ensure you can only view your own projects, and one-time-code authentication instead of stored passwords. No method of transmission or storage is completely secure, but we work to safeguard your information at all times.

5. Data Retention

We keep your information for as long as you have an account or active projects with Hammer, and as needed to provide the service and meet legal, accounting, or reporting obligations. You may request deletion of your account and associated personal data at any time (see "Your Rights" below).

6. Your Rights

You may request to access, correct, or delete your personal information, or to withdraw consent, by contacting us using the details below. We will respond to reasonable requests in line with applicable law.

7. Children's Privacy

The App is intended for Hammer's customers and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. International Use

Hammer operates in Egypt, and your information is processed and stored using the service providers described above. By using the App, you understand that your information may be processed in the locations where these providers operate.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may also be communicated within the App.